supraTerms of Use

When you open an account on our supra platform, you agree to these terms. Our supra service is available only where local law permits. We at supra require email verification, KYC document submission, and a valid deposit method before you can access markets or games.

This page sets out our supra account conditions, deposit and withdrawal rules, bonus terms, and dispute resolution process. We at supra enforce these terms consistently across all users and jurisdictions where our service operates.

Account opening and eligibility on supra

To join our supra platform, you must be of legal age in your jurisdiction and not prohibited by local law from using online gaming services. We at supra require you to provide accurate personal information during registration. Your supra account is personal and non-transferable — you cannot share login credentials or allow others to use your account.

Our supra KYC process requires identity verification documents. We at supra may request a government-issued ID, proof of address, and payment method verification. If you fail to complete KYC within the timeframe we specify, your supra account may be suspended or closed. We at supra retain the right to reject applications or close accounts if we suspect fraud or violation of our terms.

Our supra deposit and withdrawal policy

Deposits on our supra platform are processed through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet. We at supra credit deposits to your account immediately upon confirmation. Your supra balance is held in a segregated account and is not used for our operational expenses.

Withdrawals from our supra platform must be requested through your account dashboard. We at supra process withdrawals to the same payment method used for your original deposit. Withdrawal requests are subject to account verification and may take several hours depending on your bank. We at supra do not guarantee specific withdrawal timeframes, as processing depends on third-party banking systems.

Bonus terms on our supra platform

We at supra may offer promotional bonuses to new or existing account holders. Any bonus on our supra platform is subject to specific terms, including wagering requirements, game restrictions, and expiration dates. We at supra will communicate bonus conditions clearly before you accept. Bonuses on our supra platform are not withdrawable as cash unless explicitly stated in the promotion.

We at supra reserve the right to modify, suspend, or cancel any bonus promotion at any time. If you breach our supra terms while using a bonus, we may forfeit the bonus and any associated winnings.

We at supra operate transparently — our terms apply equally to all users, and we enforce them consistently across all markets and games.

Our supra service commitments and restrictions

Responsible account management on supra

We at supra encourage users to manage their accounts responsibly. Our supra platform does not impose mandatory account preferences, but you may request account adjustments through our support team. We at supra provide account history, transaction records, and balance statements to help you track your activity.

If you wish to close your supra account, contact our support team. We at supra will process account closure requests and return any remaining balance to your registered payment method, subject to verification.

Dispute resolution and complaints on supra

If you have a complaint about our supra service, contact our support team via live chat, email, or phone. We at supra aim to resolve disputes within two business days. If you are not satisfied with our response, you may escalate your complaint to our compliance team for formal review.

We at supra maintain a formal complaints procedure. If you believe we have violated our terms or treated you unfairly, you have the right to file a formal complaint. Our supra compliance team will investigate and respond in writing within five business days.

Jurisdiction and service availability

Our supra services are available only where local law permits. We at supra do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of our supra platform comply with their own jurisdiction's law.

We at supra operate in supported regions including Jakarta, Surabaya, Bandung, and Medan. If you are unsure whether our supra service is available in your location, contact our support team. We at supra may restrict or terminate service in any jurisdiction at any time if required by law.

Prohibited conduct on our supra platform

We at supra prohibit the following conduct on our platform: using automated tools or bots to access our supra service, attempting to manipulate odds or game outcomes, sharing account credentials, engaging in fraud or money laundering, or violating any applicable law. We at supra monitor for suspicious activity and may suspend or close accounts that violate these rules.

We at supra reserve the right to void any bets, cancel bonuses, or forfeit winnings if we detect prohibited conduct. We at supra may also report suspected illegal activity to relevant authorities.

Liability and limitation on our supra platform

We at supra provide our platform on an "as-is" basis. We at supra are not liable for technical failures, service interruptions, or data loss beyond our reasonable control. Your use of our supra platform is at your own risk. We at supra limit our liability to the amount you have deposited on our platform in the preceding twelve months.

We at supra are not responsible for third-party payment processor failures, bank delays, or network connectivity issues. If you experience technical problems on our supra platform, contact our support team immediately.

Changes to our supra terms

We at supra may modify these terms at any time. We at supra will notify you of material changes via email or in-app notification. Your continued use of our supra platform after notification constitutes acceptance of the updated terms. We at supra recommend reviewing these terms regularly.

Our supra services are available only where local law permits. We at supra do not offer our services in jurisdictions where online wagering is prohibited by local regulation. If you have questions about our supra terms or service availability in your region, our support team is available during standard business hours.