supra Casino & Sportsbook Data Care

This page describes what we collect when you use supra and how we keep that data protected. We at supra handle your personal information — email, identity documents, payment details, and betting history — according to strict data-protection principles. Our supra service processes your data only for account management, payment settlement, and compliance with local law.

We at supra do not sell your data to third parties. We do not use your information for marketing without your consent. Our supra platform stores your data on secure servers and restricts access to authorised staff only. This policy applies to all users of our supra service across supported jurisdictions.

What we collect on our supra platform

We at supra collect your email address, full name, date of birth, and phone number during account registration. We require government-issued identity documents — passport, national ID, or driver's licence — to verify your identity. We at supra also collect your residential address and proof of address (utility bill or bank statement) as part of our KYC process.

When you deposit funds on our supra platform, we collect payment method details. We at supra do not store full credit card numbers; instead, we tokenise your card data and pass it to our payment processor. For bank transfers via BCA, e-wallet, mobile banking, or local payment, we record your account holder name and bank account number. For digital wallets — online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet — we collect only the transaction reference and confirmation from the payment provider.

Betting and account activity on supra

We at supra log every bet you place, every deposit and withdrawal, and every bonus you claim. We record the timestamp, market, stake amount, and outcome. We at supra retain this data for seven years to comply with anti-money-laundering regulations. We also track your login history, device information, and IP address to detect fraud and unauthorised access.

How we use your data on supra

We at supra use your email to send account notifications, deposit confirmations, and withdrawal status updates. We use your identity documents to verify your age and prevent duplicate accounts. We at supra use your payment details to process deposits and withdrawals only — we do not charge your account without your explicit instruction.

We at supra analyse your betting patterns to detect problem gambling signals and to comply with our internal risk controls. We may contact you via email or phone if we detect suspicious activity on your supra account. We at supra do not use your data to profile you for targeted advertising or to sell insights to third parties.

We at supra treat your data as a trust — we hold it only as long as necessary and share it only when required by law or to operate our service.

Our supra data protection commitments

Third-party processors and data sharing on supra

We at supra work with payment processors to handle deposits and withdrawals. These processors may sit outside your jurisdiction — for example, our payment gateway may route transactions through Singapore or Malaysia. We at supra require all processors to sign data-protection agreements and to comply with international security standards.

We at supra use identity-verification vendors to confirm your documents. These vendors may store a copy of your ID for their records. We at supra do not control how long they retain this data, but we require them to delete it upon request. We at supra also share transaction data with our compliance team and, if required, with financial intelligence units in supported jurisdictions.

Your rights regarding data on supra

You have the right to request a copy of all data we hold about you on our supra platform. You may ask us to correct inaccurate information or to delete your account and associated data, subject to legal retention requirements. We at supra will respond to data-access requests within ten business days.

You may withdraw consent for marketing emails at any time by clicking the unsubscribe link in our messages. We at supra will not send you promotional content after you opt out. You cannot opt out of transactional emails — account confirmations, withdrawal notifications, and fraud alerts — as these are essential to operate your supra account.

Cookies and tracking on our supra platform

We at supra use cookies to keep you logged in and to remember your language preference. We use session cookies that expire when you close your browser. We at supra also use analytics cookies to measure page traffic and to identify technical issues — these cookies do not identify you personally.

We at supra do not use third-party tracking pixels or retargeting cookies. We do not share your browsing data with advertisers. You may disable cookies in your browser settings, but this may prevent our supra platform from functioning correctly.

Data retention and deletion on supra

We at supra retain your account data for as long as your account is active. After you close your supra account, we keep your transaction history for seven years to comply with anti-money-laundering law. We at supra delete personal identifiers — name, email, phone — after two years, but we retain anonymised transaction records for regulatory purposes.

If you request account deletion, we at supra will close your supra account and remove your personal data from our active systems within thirty days. We cannot delete data that we are legally required to retain. We at supra will confirm deletion in writing.

Security measures on our supra platform

We at supra encrypt all data in transit using TLS 1.2 or higher. We store sensitive data — identity documents, payment details — on encrypted servers with restricted access. We at supra conduct annual security audits and penetration testing. We maintain incident-response procedures and notify affected users within 72 hours if a data breach occurs.

We at supra require all staff to sign confidentiality agreements. We limit access to your data to employees who need it to process your account or to comply with law. We at supra do not share passwords or login credentials with anyone, including our support team.

Contact us about your data on supra

If you have questions about how we handle your data on our supra platform, contact our privacy team via email or live chat. We at supra respond to privacy inquiries within five business days. If you believe we have mishandled your data, you may file a formal complaint with our compliance officer or with the data-protection authority in your jurisdiction.

Our supra service is available only where local law permits. We at supra comply with data-protection regulations in all supported jurisdictions, including Jakarta, Surabaya, Bandung, and Medan. If you have concerns about how we process data during major events like Liga 1 or Piala AFF tournaments, when transaction volume increases, we maintain the same security and privacy standards year-round.